RestaurantCES is a complete customer engagement system built on one simple philosophy: every customer interaction is an opportunity to deepen the relationship and increase lifetime value. The system turns this philosophy into automated reality by unifying everything you need into a single, integrated platform:
Unified Customer Intelligence – All customer data in one place: visit history, preferences, spending patterns, communication history, and lifetime value. Not scattered across multiple systems, but unified and actionable.
Smart Automated Communication – Stay connected with customers through personalized emails and text messages that trigger based on behavior: welcome messages for first-timers, thank-you notes after visits, win-back campaigns for customers who haven't returned, birthday celebrations, special promotions, and more—all running automatically.
24/7 AI Assistance – Artificial intelligence that answers customer questions around the clock, handles reservations, responds to reviews, and manages routine communications—without requiring constant human attention.
Seamless Reservations – Integrated booking system that makes reservations effortless while automatically capturing customer information and preferences.
Review Management – Automatic monitoring of reviews across all platforms (Google, Yelp, Facebook) with intelligent assistance in crafting timely, appropriate responses.
Social Media Integration – Manage your social presence, schedule posts, and respond to messages from the same platform where you manage everything else.
Clear Analytics – See exactly what's working: which marketing drives visits, what customers are worth, how loyalty is trending, and where opportunities exist.5
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